Return Policy
AP WORKSHOPS LIMITED
RETURNS POLICY
We understand there may be circumstances where you may need to return an item to us. Our returns policy is set out below. We will always process returns in accordance with this policy.
If you have any questions about making a return, or about the contents of this policy, you can contact us using the contact details below:
Telephone:
+44 (0)1827 285500
Email:
Online purchases
Before dispatch:
If you change your mind after you place an online order, you can cancel it. You can do this by contacting us via phone or email, please do this before shipment confirmation as it may not be possible to cancel and redirect the order back to us.
If payment has not yet been taken, we will not charge you after you have cancelled your order. If payment has already been processed, a refund will be sent to your original payment method.
After dispatch
If you change your mind and would like to return an item that you have purchased online, you should notify us of this within 10 working days of receiving your item.
Returns by post
You can return your item post by following the steps below:
- You should notify us that you intend to return your item within 10 working days of your purchase.
- Once you have notified us of your return, you will receive an acknowledgement and instructions confirming how to return your item to us.
- You must cover the postage and shipping costs of your return if the item(s) are not faulty and instead no longer required.
- You should ensure that your item is returned to us within 10 working days of us acknowledging your return request.
- We will conduct a quality check in-store to ensure the item is in a resalable condition.
Returns to our store
If you change your mind and would like to return an item you can also bring it to our store within 10 working days of you receiving the item. The item must be unused and in its original packaging. You must provide us with proof of your purchase which will usually be your order number and confirmation email. We will conduct a quality check in-store to ensure the item is still in a resalable condition.
Processing your return
Subject to the outcome of the quality check, we will refund you via your original payment method. If you return the item by post your refund will be sent to your original payment method within 10 working days. If you return the item in-store, we will arrange a refund to your original payment method whilst you are in the store.
Exclusions
Please note that some online items may be excluded from our change-of-mind returns policy.
Special order items (Items that are not on inventory) are not returnable, unless specially stated when the request is submitted and the reply granting the return is given.
This section does not affect your statutory rights. If your item is faulty or unsatisfactory, please refer to the section below.
In-store purchases
If you change your mind and would like to return an item which you bought in-store, you should follow the steps set out in this section.
Returns to our store
If you change your mind and would like to return an item you can bring it to our store within 10 working days of your purchase. The item must be unused and in its original packaging. You must provide us with proof of your purchase which will usually be your receipt. We will conduct a quality check in-store to ensure the item is in sale condition.
Returns by post
You can return your item post by following the steps below:
- You should notify us that you intend to return your item within 10 working days of your purchase.
- Once you have notified us of your return, you will receive an acknowledgement and instructions confirming how to return your item to us.
- You must cover the postage and shipping costs of your return if the item(s) are not faulty and instead no longer required.
- You should ensure that your item is returned to us within 10 working days of us acknowledging your return request.
- We will conduct a quality check in-store to ensure the item is in a resalable condition.
Processing your return
Subject to the outcome of the quality check, we will reimburse you by way of a refund via your original payment method.
For returns made via post, we will contact you with this information once we have received your item and have conducted a quality check.
If your item is faulty
Returning a faulty item
The goods that you receive from us must be:
- Of a satisfactory quality
- Fit for purpose and match any description, sample or model by reference to which they were sold.
How to return
If you are returning a faulty item within 10 working days of purchasing your goods (or them being installed, if we have installed them for you) you can request a refund from us.
If you are returning a faulty item after this period you may request a repair or replacement from us in the first instance. If you are still not happy after a repair or replacement, you may be entitled to all or some of your money back, in accordance with your consumer rights. If the issue relates solely to a faulty installation, you may request that the item is repaired or replaced and re-installed.
Returns by post
You can return a faulty item to us by post.
Once you have notified us of the fault, you will receive an acknowledgement and instructions confirming how to return your item to us. We will cover the postage and shipping costs of your return.
Once we receive your returned item, we will conduct a quality check and we will notify you of the outcome.
If you are entitled to a refund, this be sent to your original payment method within 10 working days following the outcome of the quality check.
If you are entitled to a repair or replacement or re-installation, we will usually arrange this within 10 working days following the outcome of the quality check.
Returns to our store
You can return a faulty item to us at our store. Please make sure you bring your proof of purchase with you. We will conduct an assessment of the problem and a quality check.
If you are entitled to a refund, this be sent to your original payment method within 10 working days following the outcome of the quality check.
If you are entitled to a repair or replacement or re-installation, we will usually arrange this within 10 working days following the outcome of the quality check.
The rights in this section exist separately from any warranty you may also have. Please contact us if you would like to discuss any applicable warranty.